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KSDT Leadership Series; Day 1: Looking Ahead to 2021 and Beyond [2 CPE]
December 8, 2020 @ 12:00 pm - 2:00 pm
Title: KSDT Leadership Series; Day 1: Looking Ahead to 2021 and Beyond
This course is designed to take a deep dive into emerging topics in the business landscape as they relate to managing staff, clients and leadership. This series will include various in-house expertise and experienced presenters
Presentation Date: December 8, 2020
Time: 12pm – 2pm
Designed For
KSDT CPAs, Seniors, Managers and Above
Topics Covered
- “New Normal”
- Managing and Engaging with Remote Staff
- Engaging with Clients Remotely/with technology
- Advanced Communication Skills
- Business Development and Client Experience
Learning Objectives
- Identify the skills needed to effectively communicate with clients
- Identify what the ‘client experience’ is about and how to create loyalty
- Learn how to identify and drive business
- Learn how to identify and handle difficult situations
- Learn how to use technology to drive efficiency
- How to create an environment of team growth and development
Level
Intermediate
Instructional Method
Group Live
NASBA Field of Study: Leadership/Professional Development (2 CPE hours)
Program Prerequisites
None
Advance Preparation
None
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