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KSDT Leadership Series; Day 2: Advanced Communication and Client Experience [2 CPE]

December 10, 2020 @ 12:00 pm - 2:00 pm

Title:  KSDT Leadership Series; Day 2: Advanced Communication and Client Experience

This course is designed to take a deep dive into emerging topics in the business landscape as they relate to managing staff, clients and leadership.  This series will include various in-house expertise and experienced presenters.

This session will take a deeper look into interpersonal communication skills and how to deliver the best client experience

Presentation Date: December 10, 2020

Time:  12pm – 2pm

Designed For
KSDT CPAs, Seniors, Managers and Above

Topics Covered

  • “New Normal”
  • Managing and Engaging with Remote Staff
  • Engaging with Clients Remotely/with technology
  • Advanced Communication Skills
  • Business Development and Client Experience

Learning Objectives

  • Identify the skills needed to effectively communicate with clients
  • Identify what the ‘client experience’ is about and how to create loyalty
  • Learn how to identify and drive business
  • Learn how to identify and handle difficult situations
  • Learn how to use technology to drive efficiency
  • How to create an environment of team growth and development


Instructional Method
Group Live

NASBA Field of Study:  Leadership/Professional Development (2 CPE hours)

Program Prerequisites

Advance Preparation


December 10, 2020
12:00 pm - 2:00 pm
Event Category:


Microsoft Teams-Only


Allen Kinkle

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